Quality and transparency
We strive to be a transparent representative of our clients
We understand the challenges involved when you need representation in a port of call, be it for guest services, shore excursions, port agency, or even transfers. Communication is paramount with your service providers, and this is our foundation for any business relationship we have with our clients. We want to fully understand how you want to be represented as a business, so when your guests are boarding the ship or taking tours, or when your staff and crew need assistance, or when your head office personnel need local information or supplies, we are able to provide you with what is needed the first time around.
A good cruise, be it with a large cruise ship, a naval ship, or a yacht, needs a good beginning, and the port agent is a key to that experience. We are strong believers in great communication and service levels, understanding the multitude of challenges that exist in this arena. Our experience between our own staff and our sister companies means we have an incredible support structure to service your needs.
Knowing that the teams in the cruise terminals are the first and last impressions of the cruise ship guests gives our teams ample motivation! They know that a kind and knowing smile, along with enthusiasm and professionalism put the guests in the right frame of mind as they start their vacations.
Experiencing the destination is one of the highlights of a guest’s cruise, and we take pride in delivering a memorable experience. Constantly looking for new ways to experience the history, culture, and unique venues of a port and the surrounding area, combined with structured training of our guides and teams keeps us on the cutting edge of the shore excursion world.
The transfer is an extension of the cruise, both before and after, and this concept is not lost on our team. We strive to make it a seamless transition for the guests from once they get their luggage to when they arrive at the ship – and do it all over again on the return trip.
Let’s get in touch
We welcome inquiries, proposals, or even just questions! We have offices around the world with an array of services available, so please don’t hesitate to contact us if there is anything that you need.